Warranties and Returns

General Warranty

Solution.cool offers a full 13-month, non-transferable warranty from date of purchase on all products. In the event that a product is out of the warranty time period, we will evaluate and respond to the customer’s concerns on a case-by-case basis.

Return Policy

Returns of new (re-sellable) products are refundable within 30 days of receipt of product and must be accompanied by original purchase order or invoice number. All returns require notification of the return in the form of a Return Merchandise Authorization (RMA#) prior to shipment. The customer must provide the original purchase order or invoice number for each item being returned. Solution.cool reserves the right to charge a 20% restocking fee on all returns past 30 days. All shipping charges are the responsibility of the customer. All returns after 30 days will result in an in-house credit to be applied to future orders placed with Solution.cool. No returns on electrical components are accepted after 30 days. Returns of discontinued or obsolete products will not be accepted. Credit for returns will be issued within 30 days of arrival at Solution.cool. Solution.cool reserves the right to deny credit for any items damaged by the customer.